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Frequently Asked Questions (FAQ)

Is the Promo Code SANTA valid on all items? The Promo Code SANTA is valid on all items except HECS products.

When will my order ship? All orders ship within 1-2 business days, and most orders ship within 1 business day or less!

How will my order ship? Your order will ship by USPS, UPS or Fedex.

When will my order arrive? Your order will arrive within 1-7 business days after it ships if you choose Standard Ground Shipping, or within 1-3 business days after it ships if you choose Expedited Shipping.

Will I get a tracking number so I can track my shipment? Yes, a tracking number will be posted and emailed to you as soon as your order ships.

Do you offer Free Shipping? Yes, we offer Free Shipping for all orders over $49! All other orders ship for a flat rate of $5.95 per order.  (Free Shipping is for Standard Ground Shipping within the 48 contiguous US States only)

How are your shipping rates calculated? We keep our shipping rules short and sweet.  Orders over $49 ship FREE, all others ship for $5.95 per order.

Do you charge sales tax? We do not charge sales tax unless you are in California. California residents are charged sales tax because is based in California.

Do you offer Expedited Shipping? Yes we do offer Expedited Shipping. If you choose this method, your order will arrive within 1-3 days after it ships. Your expedited order will ship by an expedited method from UPS, Fedex or USPS. Please note that choosing Expedited Shipping will not speed up the lead time (time required to process your order before it ships).

Do you offer International Shipping? Unfortunately at this time, we do not offer shipping outside of the US.

How do I return my item? We want you to be 100% satisfied with your purchase. If you are unhappy for any reason, please email or call 866-933-4217 for return instructions and a full merchandise refund. Returns are accepted for 60 days after you receive your product.

What hours are you open? We are open from 8am – 6pm Pacific (11am - 9pm Eastern) 7 days a week. Occasionally we may not answer during these hours because we are helping other customers. If you get our voicemail, please leave a message and we will return your call promptly.